The Family Information Support and Help Program (FISH)

The Family Information Support and Help (FISH) service is an internal free information and support service to assist with promoting positive behaviours for children aged 0-12.

It is a confidential service for employees to seek professional support and to assist with the inclusion of children. FISH also provides an opportunity for families accessing programs and services delivered by One Tree to discuss issues of concern for them or children in their care.

Types of support include:

  • troubleshooting strategies around challenging behaviours;
  • promoting positive behaviour support;
  • group coaching sessions;
  • non-accredited training on positive behaviour support and inclusion of children with additional needs;
  • knowledge sharing and/or professional development about the stages of children’s development;
  • upskilling staff to better support families attending One Tree services; and
  • referral pathways to support services where required.

‘Delivery of the FISH program is by phone, email or video conferencing and can be accessed by the completion of a referral form found here.

For further information please contact the FISH team at



One Tree Community Services acknowledges the Traditional Owners and custodians of country where we operate. In the spirit of reconciliation, we recognise their continuing cultural connections to their land, waters and communities. We pay our respect to their Elders both past and present and to all First Australians of today.

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