Complaints and Appeals

We take complaints very seriously and endeavour to do our best to resolve these as quickly and as fairly as possible.

Our RTO has policies and procedures in place that enable participants to access a fair and equitable process for appeals and grievances on any issues concerning training and assessment. Please click this link to access our complaints and appeals policy.

If at any stage you feel you have a genuine case to complain or feel that you have not been treated fairly or disagree with a assessment decision then we encourage you to discuss this with your  trainer or the RTO Manager to see if they can resolve the issue. If they are unable to help you resolve the problem you can lodge a formal complaint with the CEO.

Complaints or assessment appeal forms and our refund policy and application form can be accessed by clicking the links below:



Please see our RTO Student Handbook for more details.


One Tree Community Services acknowledges the Traditional Owners and custodians of country where we operate. In the spirit of reconciliation, we recognise their continuing cultural connections to their land, waters and communities. We pay our respect to their Elders both past and present and to all First Australians of today.

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