We take complaints very seriously and endeavour to do our best to resolve these as quickly and as fairly as possible.
Our RTO has policies and procedures in place that enable participants to access a fair and equitable process for appeals and grievances on any issues concerning training and assessment. Please click this link to access our complaints and appeals policy.
If at any stage you feel you have a genuine case to complain or feel that you have not been treated fairly or disagree with a assessment decision then we encourage you to discuss this with your trainer or the RTO Manager to see if they can resolve the issue. If they are unable to help you resolve the problem you can lodge a formal complaint with the CEO.
Complaints or assessment appeal forms and our refund policy and application form can be accessed by clicking the links below:
- RTO-FOR-017 Complaints Form
- RTO-FOR-018 Assessment Appeals Form
- 7.5-RTO Refund Policy
- 7.5.2 – RTO Fee Refund Application Form
Please see our RTO Student Handbook for more details.