We take complaints very seriously and endeavour to do our best to resolve these as quickly and as fairly as possible.
Our RTO has policies and procedures in place that enable participants to access a fair and equitable process for appeals and grievances on any issues concerning training and assessment. Please click this link to access our complaints policy.
If at any stage you feel you have a genuine case to complain or feel that you have not been treated fairly or disagree with a assessment decision then we encourage you to discuss this with your trainer or the RTO Manager to see if they can resolve the issue. If they are unable to help you resolve the problem you can lodge a formal complaint with the CEO.
Complaints or Assessment Appeal forms can be accessed by clicking the links below:
Please see our RTO Student Handbook for more details.
