Ad Reference: 4041299
Fees & Enrolments Administrator
Location: Sunshine West – Hybrid work arrangements. Victorian applicants only. 
Employment Type: Full Time 38hrs per week. Must be available between the hours of 8:00am – 5:00pm
$87,497.28 pa plus superannuation
Commencing 22.06.2026

About Us: At our Defence Childcare Unit, we provide high-quality childcare services to military families. As a vital part of our team, you will play a key role in ensuring smooth enrolment processes and exceptional customer service for our families.

Key Responsibilities: As a Fees and Enrolments Administrator, your responsibilities will include but not limited to:

• Being the first point of contact for parent fee and enrolment enquiries.
• Processing enrolment and booking requests efficiently and accurately.
• Managing fees, including processing payments and following up on outstanding debts.
• Maintaining waitlists and managing enrolment vacancies.
• Providing outstanding customer service to families throughout the enrolment process.
• Processing integrated kinder funding as required.
• Building relationships with external stakeholders and attending meetings where required.

Qualifications and Skills: We are seeking candidates with the following qualifications and skills:

• 2+ years of experience in operating childcare management systems, preferably with experience in Xap
• Current knowledge of the childcare subsidy system.
• Must have childcare experience
• Excellent organisational skills and attention to detail.
• Strong communication skills, both written and verbal, with the ability to communicate confidently and clearly via email and telephone.
• Demonstrated resilience and composure under pressure.
• Ability to work both independently and as part of a team.
• A pleasant, friendly, professional, and approachable disposition.
• Willingness to obtain a Working with Children Check (WWCC) for Victoria and Queensland
• National Police Clearance no older than 6 months old.
• Understanding of and commitment to the Organisations Code of Ethics, Vision, Purpose, Policies and Procedures and willingness to support the Organisations Culture

Join Our Team: If you are ready to take on a rewarding role where you can make a difference in the lives of military families, we encourage you to apply for the Fees and Enrolments Administrator position for our Defence Childcare Unit.

Why Join us?

• Supportive online induction to help you feel comfortable from day one
• Free and confidential counselling for you and your immediate family through the One Tree Employee Assistance Program
• A laptop
• 2 weeks additional leave over the Christmas period
• Hybrid working model (work from home + office collaboration)
• A positive team culture that values collaboration, integrity, and quality